After-Sales
Machine Support
Support for venues and operators running our commercial machines — faults, parts, servicing and technical questions.
Common Requests
How We Can Help
Machine fault
Report a fault and we will help diagnose the issue and agree next steps.
Spare parts
Identify and order the correct replacement part for your machine.
Servicing
Arrange a repair, service visit or preventive maintenance.
Installation questions
Questions about siting, power or installation requirements.
Upgrades
Discuss hardware or software upgrade options for an existing machine.
Warranty enquiries
Questions about warranty cover for a machine or part.
Support hours, response times and service level details will be published once confirmed.