Customer Information
Returns
How returns are handled for commercial equipment, parts and accessories.
Temporary placeholder. This page is not the final policy. Full terms will be published once confirmed. For anything specific to a purchase, rental or service, contact our commercial team.
What this page will cover
- Return windows for parts and accessories.
- Conditions for returning machines.
- Faulty and damaged goods process.
- Return shipping responsibilities and costs.
- Refund method and timescales.